Terms of Sale (The Doll Trunk)

Our Service Pledge

Our goal is to offer unique dolls & accessories at reasonable prices, honestly & accurately described. Member UFDC. We appreciate your business!

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

We pack all our items with great care & ship via USPS. Buyer pays for actual shipping & insurance. Insurance is required on all items over 50.00. Delivery confirmation is included on items. We will on occasion ship International & charge a small handling fee of 2.00. Due to new postal changes I will only ship with methods allowing tracking & insurance. This would be Priority or Express mail. Sorry for the inconvenience. Please contact me before purchasing to get detailed shipping information. Priority International with insurance or Express mail with insurance is required on items over 300.00. If you choose 1st Class International it will be at your own risk. Insurance is not allowed so there is no tracking available. I can not be responsible for lost or damaged items. If you can not agree to these terms please do not purchase items from my shop. We accept Paypal Verified accounts. The full amount paid for any item will be declared on the customs form & item listed as merchandise - not gift. We will gladly combine multiple purchases & save on your shipping too!

Restocking Fee

I do not charge a restocking fee.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
3 months
Payment Frequency:
Monthly
Down Payment:
20% *
Returns Accepted:
No
Exchanges Accepted:
Yes
Restocking Fee:
None **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

There are times when I remove items from my shop to sell at shows. I try to remove them from the shop asap if they are sold elsewhere but occasionally I might miss something. I do apologize if this happens & will refund your money immediately. I do apologize for any inconvenience & thanks for understanding!
Please contact us within 3 days of purchase. Payments are due within 7 days of purchase. Sales tax of 6.25% must be collected for Ma. residents unless your have a Ma. resale number. I am always happy to combine shipping on multiple items to save you $$$!
****** LAYAWAY POLICY: Layaway available on items 300.00 or more. We offer a reasonable layaway plan. We understand that it is not always possible to make that one large payment for a doll or accessory you long for. Please contact us for layaway options to fit your needs. The usual time is 3 months. Once terms are established payments should be made on time. There will be no refunds on uncompleted layaways. On completed layaways the return policy is the same as any purchase except that a shop credit will be issued instead of a refund. The credit will be good for one year only.

Payments we accept: