Terms of Sale
Our Service Pledge
We respond to all orders within 24 hours. We guarantee the authenticity of all our items, and stand behind them. If any questions, please feel free to email us! Please see our shipping and restocking policy sections if not satisfied!
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for actual shipping, handling and insurance. Shipping Confirmation is free on all items in our shop & shipped within the U.S.A.! We usually ship Priority Mail or 1st Class & sometimes, Media Mail, whichever choice saves the customer shipping costs & the safest way to ship.
Domestic Shipping Only!: Most items in our shop are set on the calculated combine shipping to help save you money on multiple purchases from our shop. However, there are a few items that, because of the weight and/or size, are not set to be combined with any other items. They will have to be shipped separately! (For example: mixing bowl sets). For these we will choose the safest & less cost shipping possible! Thanks!
We pride ourselves in packaging items as efficiently & tightly as possible, however, due to damage or loss that is caused during shipping, we are not responsible! This applies to both Domestic & International Shipping. Please see:(Ruby Lane's #3 under store wide 'Damage Procedures.) I ship 2-3 times a week. You will be notified upon receipt of payment for your items when the shipping day will be. (Remember! We do combine shipping costs.) (Please see Restocking Fee Section for more Shipping & Refund Information!) Thanks!
We will try to give the customer usually 2 choices on shipping, which will be noted. One is insured & the other may or may not be! However, again, we do pride ourselves in our packaging items efficiently & tightly, but accidents & loss, while in shipping, do happen. If the customer chooses a shipping that does not have insurance included, then our policy of: " We are not responsible for any damage or loss that occurs during shipping" becomes in effect. Also, if customer does not specify choice, we will automatically insure the item(s), if possible. (Please see #3 of Ruby Lanes Store wide Shipping Procedures under 'Damaged Items.") We can only accept payment thru Paypal for all International transactions.
We offer Lay-a-way on most item(s) in our shop! (Sorry! Discounts cannot be given on Lay-A-Ways!). (We only use payments thru either Paypal, Personal Checks or Money Orders on Layaway Plans!) 30% or 1/3 down of the cost of the item is due upon submitting a purchase order, and the rest is due in 2 more 30 day increments, (total of 3 payments all together), Calculations will also include shipping costs pro-rated thru the 3 payments. We will notify you after receiving each payment until item(s) are paid in full. Each payment is due 30 days from the date of each notification. (Example: 1st payment of 1/3 down is received by seller on Oct 10th; Seller notifies the buyer on Oct. 10th of receipt of payment; Next & 2nd payment is due on or before Nov. 10th; Buyer makes 2nd payment by Nov. 10th & is notified of receipt by seller; The Last & 3rd payment is due by or before Dec. 10th.) (Allow an extra 5 business days before shipping, after final payment is received, if paying via personal check, to allow for clearance!) We are flexible & will work with you, if needed!
We try very hard to work with our customers who wish to do a lay-a-way plan. So please feel free to contact us and we will do the best we can to accommodate you. Any payments missed, however, is an automatic relisting of item in the shop for sale again, and no refunds are given. (Again, communication does count to try to work things out! Please notify us in case of any problems or questions and we will try to work with you, if possible!) Thanks for your understanding!!
This shop does not charge a Restocking Fee!
We want our customers to be happy with their purchase. Please notify us within 3 days after receiving the item(s) if you are not happy and wish to return them. As quoted in Ruby Lanes Return Section: Any returned item must be shipped within 3 days from date of notification by the Buyer to the Seller. If item is shipped back in a period of time that is beyond or unreasonably long period of time from notification date (i.e.: 10 or more days after notification to Seller), then refund cannot be given! Communication helps!
RETURNS & REFUNDS POLICY:
We will be glad to refund the cost of the item(s) only. (Shipping costs are nonrefundable) Respectfully, we do, however, mark all items against fraudulent returns as our own insurance and will remind customer(s) of this, respectfully & as a reminder, upon notification from buyer wanting to return item. This is not a scare tactic, but a insurance precaution we need to take due to the small few who do try to scam us!
We are firm believers in recycling reusable boxes & packaging materials on some of our shipments. It not only saves us money, but this also allows us to pass along some savings to our customers. Thank you!
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 30% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
METHODS OF PAYMENT:
Our preferred method of payment is thru Paypal, but I also accept Money Orders & Personal Checks (Please make checks & money orders payable to: Debbie Chase. (For USA Only on Personal Checks & Money Orders please Allow 5-8 business days from date of receiving check or money order, to clear!) (All International orders must be paid for through Paypal or Amazon Payments!) We would appreciate payment within 1-3 days when paying via Paypal. Thank you for your understanding!
NOTE: Please note that we can only accept credit card payments thru Paypal or Amazon Payments. We use to accept credit card payments thru our shop separately, but due to the high cost that credit card companies now charge, we can no longer afford to offer this way of payment to our customers, accept thru Paypal & Amazon Payments! Thank you for your understanding!
NOTE: On Paypal payments, I hold items from 5-10 days on unverified shipping addresses.
NOTE:Please, email within 3 days to confirm your order! Paypal payment must be received within 3 days! Other forms of payment is expected within 8-10 days of purchase! (Allow allotted time mentioned above for Personal Checks to clear!)
Please, purchase orders are a commitment....I will hold items on "Sales Pending" for 5 to 8 days depending on the type of payment. We understand certain circumstances do happen. So, if you are not able to pay within the allotted time table, please email us and we will try to work with you! But continued communication is a plus! If no payment or communication is made in the allotted time, items will be put back in the shop for sale! Thanks!
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- Other Online Payment Method
See 'Other Information' under Terms of Sale
- Personal Check
- Money Order