Terms of Sale
Our Service Pledge
Your satisfaction is our primary concern.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Payment from Paypal is due within 3 days of placement of purchase order or 5 days for money orders or cashier's checks. Buyers who do not pay within this time frame without emailing or phoning will be blocked from this shop and the item will be returned to active inventory.
Insurance is required. We ship most items through the U.S. Post Office. Furniture usually shipped through Craters & Freighters or mover of your choosing and arranging.
You pay shipping costs directly to (mover) for furniture or large/heavy items that require a third-party shipper to pack. In general, we do not ship outside continental USA.
As much as we love our international neighbors, we discourage shipping abroad due to lack of insurability on many items, the high shipping costs, the extra work involved due to additional paperwork and physically having to bring the package to the post office, and the fact that every country has its own set of restrictions and prohibitions, and finally not enough tracking capability.
However, if you are not in the United States and would like to make a purchase of a particular LIGHTWEIGHT item (jewelry or salt and peppers for example) to be shipped to your country, please provide your city, country, and equivalent zip code for a shipping estimate.
Please note that many countries have prohibitions or restrictions on receiving silver, gold, and jewelry items. More information about these can be found at the USPS site. We comply with these regulations.
For example, we are legally permitted to ship silver and gold jewelry to the UK, Canada, Australia, etc. via registered mail, however, only a maximum of $45.00 worth of insurance can be purchased - not enough to cover the actual value of most of our items.
Also bear in mind that not all items can be shipped to your country as the postal service has many restrictions depending on the country. I understand that other people often ship restricted commodities but I choose to comply with the regulations. For example, silver is a restricted item to be shipped to the UK from the US. However, silver items of a certain value can be shipped via registered mail only.
We do not accept wire transfers.
All customs forms will be filled out honestly and for the actual purchase price of the item. Proof of purchase and value will be included within the shipment.
The restocking fee is 15%.
Shipping costs are non-refundable. If you wish to return an item please comply with the following which is an elaboration of the Ruby Lane refund policy. Should you choose to return an item, contact me within three days of receipt (trackable through the USPS site's tracker). Please contact me (call or email) to discuss because sometimes the reason for the request for refund may be removed once understood clearly by both of us.
For example, we once sold a necklace which had a tricky clasp. The buyer thought it was broken, but after discussing it found out how to work it and was super thrilled because she really, really wanted the item!
Also, be aware that the item must be returned in exactly the same condition as originally sent to you including the retention on the item of any tags or labels. In the case of sterling silver or silverplate items, they must be returned UNpolished. All sterling and s/p items are shipped with markings that IF removed will preclude eligibility for a refund.
On porcelain and china items there is a marking done in special ink that is readable only under UV light (black light). If that marking is not visible upon a return, no refund can be granted.
Please note that regarding layaway terms, we do not accept paypal or any credit card payments for layaways. Only bank-issued cashier's checks or money orders, or US Postal Service money orders.
Layaway PolicyThis shop does not offer a layaway plan for purchases
Promotional sales preclude other reductions.
We were accepting Amazon Payments, however, until Amazon provides us with a method to print shipping labels from their payment site, we will no longer support that method of payment.
Continental USA transactions ONLY except as explained above.
Money Orders only via United States Postal Money Order or Bank Check (Cashier's check or Money Order issued from bank).
Upon our discretion we will add $30.00 for all international sales to cover any transfer fees, possible exchange rates, and special handling (hand carrying to post office, for example).
6% sales tax within state of Florida automatically added when paying through paypal unless valid tax exempt certificate provided.
Due to some recent problems with scam artists, please be advised that the return policy spells out the terms and conditions regarding returns. We will not entertain returns if we are not notified of your intention to make the return within 3 days of receipt (as noted in usps site's tracker)and if the item is not returned within one week and in exactly the same condition as sent to you. The item must be returned safely and fully insured. All labels or tags or original markings must still be adhered or attached to the item being returned. And again - silver items must not be polished for a return to be acceptable.
Payments we accept: