Terms of Sale
Our Service Pledge
My goal is for my customers to be thrilled with both their purchase and their experience when shopping with me. I respond to all orders within 24 hours and will ship within 4 business days or sooner after payment is received.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
The cost of Shipping plus Insurance will be added to your purchase total. Insurance is mandatory on items over $100 and items will not be shipped without it. I provide complimentary tracking on all items. There is never a Handling Charge.
Your item will be mailed after verified clearance of your Personal or Business check (please allow 15 banking days)usually it is less and after actual funding of PayPal "E-Check" (please allow 5 banking days).
If you pay with money orders or credit cards, your item will be mailed within the next 3 business days day following receipt of funds in our accounts. PayPal and all credit card purchases will be shipped to verified/confirmed credit card billing addresses ONLY and please ensure that you give me the correct shipping address on your Ruby Lane purchase order. Contact me if your item is a gift and you wish it to be mailed to another address.
We ship items daily (Monday-Friday) via USPS.
Please feel free to inquire as to the Shipping and Insurance costs for any item. Please include your Zip Code for domestic destinations or your Country and Postal Code for international destinations. I do not pack items prior to their selling however I can usually give you a good idea what they will run.
A 10% restocking fee is charged on all returns. Buyer pays all return shipping and insurance
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 2 months
- Payment Frequency:
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- None **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Payments we accept:
- Personal Check
- Money Order
- Other Traditional Payment Method
See 'Other Information' under Terms of Sale