Terms of Sale (SuzansTreasures)

Our Service Pledge

We respond to all orders as soon as possible, usually within 24 hours. All items are guaranteed to be as described. Provenance, where known, is included.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Credit cards through Paypal only.

All items are shipped at cost. I do not charge for packing and handling, and will combine orders when possible. If I overcharge by more than $1, I will send a refund or give you credit on a future purchase.

Insurance: Most orders over $50 and all breakable items are insured. You may add insurance to any package at the current postal rates.

UPS is often more economical for large or heavy packages. Let me know if you prefer UPS or another service. Again, shipping is at cost.

Gifts: I am happy to gift wrap jewelry and small items at no charge.

Layaway - Yes, I do layaway. There is a small non-refundable deposit, which is credited towards your total. Please ask if you are interested.

Restocking Fee

We reserve the right to charge a modest restocking fee on items that have been specially altered for the customer, such as bracelets that have been shortened or lengthened, or earrings converted to pierced or clips. (We do not make alterations that permanently affect the item.)

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
3 months
Payment Frequency:
Monthly
Down Payment:
20% *
Returns Accepted:
No
Exchanges Accepted:
Yes
Restocking Fee:
None **
Cancellation Fee:
10% **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Items are be held for 1 week. If payment or arrangements are not made within this time, the item will be re-listed for sale. Layaway is available - please ask!

Payments we accept: