Terms of Sale
Our Service Pledge
I will respond to all orders and inquiries within 24 hours.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Please feel free to inquire about the Shipping and Insurance costs for any item. Please include your Zip Code for domestic destinations or your Country and Postal Code for international destinations.
The cost of Shipping plus Insurance will be added to your purchase total. There is never a handling Charge. Insurance is optional, however, it is recommended. Please do not attempt to return an item due to shipping damage. Should it occur in spite of my careful packaging, this must be handled through the shipping agent with an insurance claim. I will be happy to assist in this. Always be sure to retain all original packaging if a claim is to be made, as the shipping agent will request to examine it. Damage claims can only be made on items shipped with insurance.
We prefer to use USPS whenever possible, if you prefer another method of shipment, please mention it. We charge only the actual expense of shipment/insurance, except in the case of larger items which require special handling or a custom crate. For items requiring special handling, please do not hesitate to contact me for a quotation.
If you purchase more than one item at one time, I will ship them together (if possible) to save you money on shipping.
Our shop does not have a restocking fee.
Layaway PolicyThis shop does not offer a layaway plan for purchases
Payments we accept:
- No Traditional Payments Accepted