Terms of Sale (Silla Fine Antiques)
Our Service Pledge
We guarantee the authenticity of every item we carry - each item is described meticulously and we stand behind the description. To supplement this, we offer a vast collection of images, available upon request, cataloging every aspect of the item - contact us by email for the images. Finally, our 14-day return policy allows you to closely inspect the item upon arrival and ensure it meets and hopefully exceeds your expectations of the object.
Questions about an item? We are only a phone call away at (717) 658-8274 or firstname.lastname@example.org
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
Furniture and Freight Deliveries:
We strive to make shopping online for our antique furniture actually easier than shopping at physical antique stores. The most important part of your experience is delivery and we take pride in offering a delivery that is free of effort or concern on your end!
Our customers have overwhelmingly told us that their primary concern in shipping is cost and quality of delivery. Based on that, we almost entirely utilize private blanket wrap drivers/carriers to complete deliveries when possible. We get outstanding service from these private carriers, but we do ask that you be patient on timing. Depending on the route, it can sometimes take up to six weeks for a delivery to arrive. The drivers are often accepting additional items up until the day they leave for the trip to ensure it is a profitable delivery, so timing can fluctuate and they would ask that you are flexible.
Delivery charges for furniture and oversized items is quoted in each listing. We offer free shipping in the Contiguous US for any "smalls", items that can safely be shipped through USPS, FedEx or UPS, regardless of whether it was purchased with Make an Offer or at full retail price. We handle everything behind the scenes and keep you actively up to date on the details, making it almost effortless to have large pieces of furniture delivered into your home. Delivery times are up to six-weeks, though often it can be much faster if you are near a major city or along a drivers route. The only effort required from you is flexibility on the day of delivery - because the drivers must move fast in order to stay profitable, you will have to work around their schedule for the day of delivery.
If speed is a priority to you, we have faster shipping options by palletizing your furniture, cardboard crating it and utilizing freight carriers to bring it curbside. They are incredibly careful, and can usually get it to you with 10 business days of handling and 5 business days on the road. However, this is a more expensive shipment and is not quoted in our shipping. If you are interested in this option, we can get a quote together quickly for you. Local pickup is free and welcomed but please remember that we are required to charge Pennsylvania's 6% sales tax for any local pickup.
Hawaii, Alaska, Canada and all international buyers must contact for a quote prior to purchase or plan on assuming actual shipment costs - all customs and taxes are the responsibility of the buyer.
Decorative Arts, Rugs, etc. (purchases that can be sent through Ground carriers)
We make every attempt to ship out within one day of payment being received and clearing - all deliveries will include tracking information so you can watch your purchase move across the country!
For returned items that can be shipped safely through FedEx, USPS or UPS, we do not charge a restocking fee - however, the buyer is naturally responsible for delivery and return shipping costs, as we offer Free Shipping with all items that can ship through these three carriers safely. These will be deducted from the refund amount.
For returns of furniture or oversized items in the US, we charge a 15% restocking fee and there are no exceptions for this restocking fee. This covers complications and time involved arranging return delivery. Buyer is responsible for the actual shipping costs and actual delivery costs for a return - please note, these can be significant, usually costing between $195-400 in either direction. Contact us for details on the actual cost of a shipment prior to purchase if this is a concern to you.
The restocking fee for all International purchases, including Canada, is 20% with the buyer responsible for all shipping costs in both directions. The buyer is responsible for the safe return of the item in the same condition it left our location in.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 18 months
- Payment Frequency:
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
We are required to collect 6% Sales Tax for sales in Pennsylvania - if you choose a Local Pickup, we are required to collect sales tax on the transaction.
Customs valuations are always quoted as the selling price. Please do not ask us to misquote valuation for international deliveries, as we make no exceptions to this policy.
Payments we accept:
- Personal Check
- Money Order
- Bank Wire
- Other Online Payment Method
See 'Other Information' under Terms of Sale