Terms of Sale
Our Service Pledge
You are important to us. We will respond to all orders and questions within 24 hours excluding Sundays. We stand behind everything that we sell.
We consider a purchase order your pledge to purchase that item. If you cannot follow through with your purchase order, please extend the courtesy of letting us know in a timely manner.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for shipping, handling and insurance. Your item will be professionally packed and shipped by UPS ground. We can also ship by US postal service and FedEx. Next day and 2nd day shipping requests can be handled.
International shipping will be through the US postal service.
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 10 months
- Payment Frequency:
- Down Payment:
- 10% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- None **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
NC residents have 6.75% sales tax. There is no sales tax on any item that is shipped outside of NC.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- Personal Check
- Money Order