Terms of Sale
Our Service Pledge
We will respond to all orders and inquiries within 24 hours.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays only actual shipping cost and insurance. We do not charge handling costs.
We will try to ship within 24 hours of receipt of payment. All checks must clear before we can ship.
You may select your preferred shipping method from several options. Please email us with your preference.
We will gladly combine orders if possible to save you money on shipping.
All items are carefully packed for shipping.
Please do not return an item due to shipping damage. Should damage occur despite our careful packaging, this must be handled through the shipping agent with an insurance claim. Returning the item to us will void the insurance. Always be sure to retain all original packaging if a claim is to be made as the shipping agent will request to examine it.
We are always happy to email an estimate of time and cost, if you will provide your zip code to us.
Please ensure that you give the correct shipping address on your Ruby Lane purchase order.
7% sales tax added for NJ buyers unless exempt and completed signed form is included with payment.
We do not charge a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 6 months
- Payment Frequency:
- Down Payment:
- 10% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- 5% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
We must collect 7% sales tax on all New Jersey sales.
Payments we accept:
- Personal Check
- Money Order