Terms of Sale (Sarafina's)

Our Service Pledge

Please be assured that your satisfaction is our number one goal. We will answer any questions and respond to all orders within a 24 hour time period. I gladly ship orders the same day when possible, and almost 100% of the time your item will be shipped within one day of purchase (weekends excluded). We guarantee the authenticity of our items.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Free shipping on orders within the United States.

Multiple purchase discounts are available to our valued International customers.

Most orders ship out within one business day. *

*Glassware and collectibles may take 2-3 days to ship

Restocking Fee

Our shop does not have a restocking fee.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
3 months
Payment Frequency:
Monthly
Down Payment:
20% *
Returns Accepted:
Yes
Exchanges Accepted:
Yes
Restocking Fee:
10% **
Cancellation Fee:
10% **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Payments we accept: