Terms of Sale
Our Service Pledge
Your satisfaction is our top priority. Our items are 100% guaranteed. This includes both the condition and attribution. We package carefully and usually ship within 24 hours of receiving payment. We are a full-service dealer and respond quickly to any questions or concerns you might have. Please feel free to contact us at any time.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for shipping and insurance. There is no handling fee. We ship using USPS for most items. Your glass will be carefully packaged in multiple layers of bubble wrap in a new box of packing peanuts. We ship Monday-Saturday, so packages are usually in the mail within 24 hours of receiving payment. Although we package very carefully, we realize accidents can occur. All packages are sent insured. If an item is damaged during shipping, please keep all packing materials in case USPS wants to inspect the damage. Contact us as soon as possible. We handle insurance claims and will refund all your costs as quickly as possible. International customers -- many countries charge import duties and fees that the customer will have to pay when receiving packages. Please check with your postal authorities about these. Customers are responsible for all import taxes and fees.
There is no restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 33 1/3% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- 20% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Residents of Alabama pay 9% Sales tax. This applies to both the price and shipping. Sorry, but it is the law.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.