Terms of Sale

Our Service Pledge

We hold ourselves to a high standard of customer service. We seek to make every transaction into a returning, happy customer!

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Buyer pays for actual shipping costs and insurance. We do not charge a handling fee. Domestic Shipping quotes are for Continental U.S. only. Alaska and Hawaii please contact us for shipping quote.** Holiday Special FREE Shipping & Insurance in US for Jewelry, in the event of a return buyer pays all shipping & insurance incurred**

Restocking Fee

There is a 10% re-stocking fee on all returns over $100.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
3 months
Payment Frequency:
Monthly
Down Payment:
20% *
Returns Accepted:
Yes
Exchanges Accepted:
Yes
Restocking Fee:
10% **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Payments we accept:

Traditional Payments