Terms of Sale (Patricia Herzog Textiles)
Our Service Pledge
We usually respond to all orders within 24 hours, sometimes sooner. We guarantee the authenticity of all our items.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
Please contact me within 3 days of purchase, payment due in 7 days. Buyer pays for shipping, and optional insurance. Delivery Confirmation is included with Priority and First Class shipping. There is no handling or packing materials fee and I will try to ship by the cheapest way possible. I will be happy to combine shipping on multiple items.
International Shipping: If insurance is desired, amount of coverage is up to the buyer but this will determine the declared $ value. I can also ship via First Class with no insurance option, at buyer's risk. I will try to accommodate any shipping preferences you might have.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 33 1/3% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Personal Checks are welcome here in addition to Paypal and Money Orders. No wait to clear on checks.
Please note that if you intend to pay for an item on layaway, we must limit the offer discount to 10%.
Layaway available on items over $300, please ask on lower $ value items. Total price including shipping/optional insurance will be divided into 3 payments over 3 months. Nonrefundable 1/3 deposit due immediately to hold item. I reserve the right to cancel layaway and keep deposit if not paid in a timely manner. All Layaway sales are final.
Payments we accept:
- Money Order