Terms of Sale
Our Service Pledge
Customer satisfaction is our priority! We strive to have all of the listed items available, however, we do have a dynamic retail location. By the off chance an item should sell in our store while you are trying to purchase it, we sincerely apologize.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
All items are shipped insured via FedEx or USPS, with signature delivery confirmation. Buyer to pay for all packing, shipping and insurance charges unless otherwise specified at time of purchase.
Returned items will be charged a 20% restocking fee. Buyer will be responsible for shipping and insurance costs both ways. All items must be returned in their original condition and packing. Please make all inquiries before purchasing.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 2 months
- Payment Frequency:
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Tennessee Residents must pay 9.25% sales tax.
All items must be paid in full before shipping.
Please visit our retail location at 1809 8th Avenue South, Nashville, TN 37203
Payments we accept:
- Personal Check
- Money Order