Terms of Sale

Our Service Pledge

Customer satisfaction is our priority! We strive to have all of the listed items available, however, we do have a dynamic retail location. By the off chance an item should sell in our store while you are trying to purchase it, we sincerely apologize.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

All items are shipped insured via FedEx or USPS, with signature delivery confirmation. Buyer to pay for all packing, shipping and insurance charges unless otherwise specified at time of purchase.

Restocking Fee

Returned items will be charged a 20% restocking fee. Buyer will be responsible for shipping and insurance costs both ways. All items must be returned in their original condition and packing. Please make all inquiries before purchasing.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
2 months
Payment Frequency:
Monthly
Down Payment:
20% *
Returns Accepted:
No
Exchanges Accepted:
No
Restocking Fee:
N/A **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Tennessee Residents must pay 9.25% sales tax.

All items must be paid in full before shipping.

Please visit our retail location at 1809 8th Avenue South, Nashville, TN 37203

Payments we accept:

Traditional Payments