Terms of Sale (Portobello Treasures)

Our Service Pledge

We aim to respond to all orders within 24 hours, certainly within 48.

As to the quality of our service; we leave it up to a few of this year's customers to use their their own words:

Just to let you know the little watch purse arrived safe & sound....that was fast! Just delightful, jf Ontario Can, April 2011

The spools arrived today and they certainly are special. lh,QLD Australia March 2010

I got it. It's great. thank you.dp, Fl, February 2010.

Received the book mark yesterday. Its wonderful. The colours condition and craftsmanship are superb, as you remarked, it has found a good home....I'm thrilled with the piece. jh. IN. February 2010.

She's here ! Our little witch is even more awesome in person! The frame is very old indeed. A classic piece for my collection of witchy items. le, WA. January 2010.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

All items are insured and air-shipped world wide via Royal Mail Airsure or Air Mail "Signed For" at no extra cost. UPS is also available if requested, but a charge has to be levied for this. Where appropriate an "over 100 years of age" declaration will be attached for the local customs. However any local Import duties & etc payable are the responsibility of the buyer. Sales to UK customers attract VAT at a rate of 20%

Restocking Fee

Our shop does not have a restocking fee.

Layaway Policy

This shop does not offer a layaway plan for purchases

Payments we accept: