Terms of Sale
Our Service Pledge
Our Service Pledge To You:
We strive to give you the best in customer service and we will be in touch within 24 hours subsequent to your purchase.
Please feel free to email us with any questions or comments that you may have, we are always pleased to hear from you.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
We are located in Canada but we do have a carrier service to bring parcels directly across the border on Wednesdays to be shipped out of the USPS postal outlet in Champlain, N.Y.
IMPORTANT TO NOTE: Items that are shipped using USPS services must sell for under $200, this is due to customs regulations.
For items which sell for over $200, please e-mail us for a shipping quote as Canada Post services will have to be used.
To our Canadian clients, we must use Canada Post for shipping, as we are based in Canada.
To our International clients we can ship by either Canada Post or by USPS (in order to use USPS for international clients - the items must sell for under the amount of $200.00, this is due to customs regulations).
IMPORTANT: I am very sorry but I cannot ship to Italy without a tracking number.
Please feel free to write with any inquiries in regards to cost of shipping to you.
Our regular USPS shipping day is Wednesday.
PLEASE TAKE NOTE: CANADIAN RESIDENTS PAY GST or HST (to applicable provinces) QUEBEC RESIDENTS PAY BOTH THE GST AND PST TAX. We will provide you with our GST & PST numbers when we invoice you.
"Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behaviour."
Our Return Policy
If you are not pleased with your purchase, simply email us within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, less a 15% restocking fee. Also, any item being returned must be returned to us at our Canadian address and not to our USPS P.O. Box address. The package has to be marked as "Return for Credit".
We do not refund shipping to you or back to us.
We promise to acknowledge your return request within 24 hours (Unless we are out of town on a buying trip).
You must ship the item back to us within 3 days of our acknowledgment and you are responsible for return shipping and insurance.
The item must be returned in its original packaging, insured for its purchased price, by mail to our Canadian address only, and must be received in the same condition as when it was shipped to you unless of course it arrived damaged in which case we will go through the insurance procedures with you.
We recommend you use delivery tracking and get a delivery receipt.
Once we verify the returned item is as originally sent, we will issue a refund of the purchase price minus a 15% restocking fee within 3 days.
Layaway PolicyThis shop does not offer a layaway plan for purchases
We require your paypal payment within 3 day after we have invoiced you upon receipt of your purchase order. If you need more time or another form of payment please get in touch with us to discuss this or we shall have to cancel out on the sale and put the item back into our inventory.
We accept Visa and MasterCard. Please note that you need to call us or we can telephone you (if you have your telephone number registered with Ruby Lane) for your information for the credit card.
Please Take Note: As we are a Registered Business in Canada that Canadian Residents must pay the GST or HST tax & Quebec Residents must pay both the GST & PST taxes.
We include our tax number / numbers with each invoice to our Canadian clients.
Payments we accept:
- Money Order
- Other Traditional Payment Method
See 'Other Information' under Terms of Sale