Terms of Sale
Our Service Pledge
We treat our clients as family, evidenced by the fact that for over 50 years, we have had many repeat customers. Our reputation is most important and customer satisfaction is our goal. We stand behind every item we sell and never buy anything that we would not be proud to own.
Please understand that every item we offer will be in the best original and or restored condition possible because of our exhaustive attention to detail. We examine each and every piece we buy and sell in order to present it in its best original condition. Unlike purchasing at random auctions or sales, you can be assured at Pia's that you are getting the best piece, in the best possible condition, for your investment. We spend a huge amount of time and expense to insure this. We use top notch professional restorers that we trust and have worked with for years because Antiques rarely come to us perfect. This is a service that you can not hope to get buying from other places who don't care what happens to a piece after it is sold. We pride ourselves on this and hope our clients realize the love, effort, and expense we put into this endeavor.
We consider a purchase order your pledge to purchase. If you do not intend to follow through, DO NOT execute a purchase order. If you cannot follow through with your purchase order, extend the courtesy of letting us know in a timely manner. WE WILL HONOR ORDERS FOR 3 BUSINESS DAYS ONLY. If we cannot establish contact with you in that three day time period, we will assume you are no longer interested in the purchase and return the merchandise to inventory.
***Repeat purchase orders without completion will result in being blocked from our store.
We urge you to ask questions about a potential purchase and about shipping costs before you put in an order if not quoted in the description. Since we ship most items either out of state or out of country, shipping costs will apply. As a courtesy on larger items that we sell, we will be happy to estimate and even obtain shipping quotes for you, however, if you are just curious, we will be happy to supply you with a list of shippers.
***Shipping: We often ship delicate, expensive, and very breakable items. If the items are small, we like to pack them ourselves because we will take the extra care to pack them safely. Because of this, there might be a delay in shipping your item of up to one week in order to obtain the correct shipping materials. Our policy is "better safe than sorry." We ask that you be patient, but if you want expedited service, please tell us on the front end and we'll try to comply.
Many clients have requested that we hold an item. We will place a courtesy hold on an item for 3 days only.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer to pay for all packing, shipping, and insurance charges unless otherwise specified at the time of purchase. We are happy to give estimates for shipping and will try to provide you with the most cost effective means of safely transporting your purchases. Please note that we ship a lot of breakable items. In order to ship these items safely, extra care and materials must be used in packing, which might result in a higher than normal shipping fee. We ship either UPS insured or USPS priority mail, fully insured with delivery confirmation. Signatures are required for purchases over $500 unless waived in writing by the client.
In the unfortunate and rare event that your item arrives damaged, please contact us immediately at 615-251-4721. We can help you in getting your claim started. Save all original packing material until your shipper can investigate the damage. We DO NOT issue refunds for damaged items, however, we fully insure all of our shipped pieces and will be happy to assist you in filing a claim and expediting the settlement of your claim.
**Please note that any reversal of charges or dispute of purchase, will delay claim settlements and might cause the insurance to be voided. Please follow any and all instructions for filing a claim through the original shippers. This cooperation will help us to assist you in receiving compensation more quickly.
Please note, that we do not sell on a trial basis unless specified during the transaction. There is a "NO RETURN POLICY" on reduced or discounted items unless otherwise agreed. There are no returns on lay-a-way items.
If an item is returned, buyer will be responsible for shipping costs both ways and a 20% re-stocking fee will occur. We feel that our pictures and descriptions are accurate, if you have any questions about an item, please call or email before purchasing. All items must be returned in original or comparable packing. We will refund purchase price only after the item is returned, and we are satisfied that it is in the same condition as when it left.
The only exception for full refund with shipping costs and no restocking fee is if our description was not accurate, and we reach an agreement that the fault was ours. Repeated ordering without completion of sale or repeated returns will result in buyer being blocked.
Please make all inquiries before purchasing to avoid any such discrepancies, we are available by phone Monday through Saturday from 10:00 AM - 5:00 PM CST.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 6 months
- Payment Frequency:
- Down Payment:
- 25% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- 15% **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
All Tennessee residents must pay sales tax 9.25%.
It is our policy that all items must be paid in full before shipment unless otherwise specified.
We do offer a lay-a-way option, but please note that returns do not apply for lay-a-way items. In some circumstances, a store credit might be issued for the amount of purchase less any fees incurred, including a restocking fee.
Payments we accept:
- Personal Check
- Money Order
- Other Traditional Payment Method
See 'Other Information' under Terms of Sale
- Bank Wire