Terms of Sale
Our Service Pledge
We will respond to all orders within 24 hours and guarantee all merchandise is as described on our site. We will do our utmost to provide the best customer service possible. All merchandise will be carefully wrapped to ensure it arrives at its destination safely. Nothing makes us happier than to have a satisfied customer.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays only actual shipping charges. We do not charge a handling fee. All jewelry is packaged in an attractive gift box.
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 6 months
- Payment Frequency:
- Down Payment:
- Equal Division based on # of Months *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- 5% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
If you are paying by check or money order, please make it out to: Harold Arena and mail it to us at: 9 Ridge Road, Old Bridge, NJ 08857
We can only accept PayPal or Amazon payments for international orders.
International customers please be aware that some countries may place a Value Added Tax or Vat on items you import.
We are required to collect sales tax from New Jersey residents.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- Personal Check
- Money Order