Terms of Sale
Our Service Pledge
Customer service is of utmost importance to me. I respond to all orders within 24 hours; guarantee the quality of all my items; pack with LOTS of TLC and ship the SAME DAY or the NEXT DAY the payment is received.
If for any reason you are not satisfied with your purchase, please contact me immediately so together we can resolve any issues.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
The buyer pays for actual shipping, handling and insurance unless free shipping is offered by Only Fine Lines.
Unless the buyer can present a Missouri Annual Resale Certificate number for sales tax, Missouri residents will be charged an additional 8.6% for sales tax.
Non Layaway items: Refunds will be given to customers for the full monetary purchase price amount (per the terms of Ruby Lane's return policy) less a 10% restocking fee. Buyer will be responsible for all return shipping and insurance costs. Signature confirmation & insurance is required on all shipment returns! PLEASE NOTE IF THE RETURN IS NOT INSURED AND THE ITEM IS DAMAGED DUE TO SHIPMENT, THE BUYER WILL NOT BE REIMBURSED FOR THE PURCHASE. Request for any return requires notification within 3 days of receipt. Buyer must return item within 3 days from date of acknowledgment from shop owner. No Exceptions.
Layaway items: NOT all my items are available for layaway. All that are if returned via Ruby Lane's Return Policy will only be eligible for an in-shop credit toward future purchases, as no monetary refunds will be paid for any returned Layaway item(s) or for replacement items purchased with layaway item shop credits. In-shop credit will only be given for the actual purchase price of item less a 10% fee charges, shipping and insurance. A in-shop credit will be valid for 90 days only and can only be used on other items that offer a layaway option. After 90 days if the credit has not been used, then the credit becomes null and void. Buyer will be responsible for all return shipping and insurance costs. Signature confirmation & insurance is required on all shipment returns! PLEASE NOTE IF THE RETURN IS NOT INSURED AND THE ITEM IS DAMAGED DUE TO SHIPMENT, THE BUYER WILL NOT BE ELIGIBLE FOR IN-SHOP CREDIT FOR THE PURCHASE. Request for any return requires notification within 3 days of receipt. Buyer must return item within 3 days from date of acknowledgment from shop owner. No Exceptions.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 12 months
- Payment Frequency:
- Down Payment:
- 15% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- 10% **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Please take the time to read the following information regarding my requirements for payment and for a layaway program available to all buyers on all my items.
For payment, I accept PayPal, personal checks and cashier’s check. I appreciate payment made through PayPal be made no later than 3 days after the purchase; personal checks and Cashier’s Checks to be received no later than 7 days after the purchase.
Unless the buyer can present a Missouri Annual Resale Certificate number for sales tax, Missouri residents will be charged an additional 7.7% for sales tax.
I am pleased to offer a layaway program, which offers buyers a 3 to 12 month flexible payment plan. Only Fine Lines requires a 15% down payment or $100,00 whichever is greater at the time of the layaway followed by a monthly payment due on the buyer’s choice of either the 1st or 15th of every month. Customers may opt to send extra payments or pay off their layaway early to receive their items more quickly. However, please note, if the layaway payment is not made on the required due date, the item goes into a default status which gives Only Fine Lines the right to terminate the plan immediately without further notice to the buyer. The item will then be re-listed for sale therefore releasing the buyer from any further monetary obligation. Any money paid on the layaway transaction prior to the default stature will be forfeited by the non-paying Purchaser.
Also, please take time to review my return policy for purchases.
Payments we accept:
- Personal Check
- Money Order
- Bank Wire