Terms of Sale
Our Service Pledge
I respond to all orders within 24 hours. Most items will be sent within 48 hours of payment with the exception of items purchased via personal or business check. Those will be promptly shipped upon clearance of check. I try my best to describe all flaws but please keep in mind that these are antique or vintage items and therefore, not pristine. Any item may be returned if I am contacted of intent within 3 business days. Please view the RubyLane return policy: the buyer pays for any return shipping unless I notify you differently. LAY AWAY TERMS: 25% down upon purchase with balance due in 90-120 days. In case of Lay Away default, payments are not refunded, but a store credit is given equal to the payments made. Store credit is not transferable. I am sorry but because of international scams, I will not accept personal checks at all from overseas; Paypal only please.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for actual shipping, handling and insurance. I prefer using the US postal service. All items must have insurance added, with the exception of some of the doll clothing. Layaway items using Paypal instead of checks will incur an extra 4% payment for each payment to cover Paypal fees. For instance: If you buy an item worth $200 and you want to split it into two payments, that is fine. Please keep in mind Paypal takes out 4% from each of your two payments, which means you should actually pay $104 each time. I previously was not doing this and for one customer, over the course of her payments, I ended up losing $37. Layaways are a convenience to the customer but they should not be a burden to the shopowner, I feel. I appreciate your understanding on this. Due to some recent fraudulent customers, I now require a signature confirmation on items over $100.
If necessary, in the event of non-payment on layaway, a restocking fee of 15% will be deducted from what has been paid. This covers my costs and time to list the item again. Two consecutive months of non-payment renders layaways null and void. I am understanding of a personal situations that would render delays but I must be contacted. Unfortunately, I don't have the capital to finance anyone's layaway indefinitely, so I need to protect my business in order to meet my own obligations, thus the two month policy of no contact. I have had a number of buyers who begin layaways and then forget to send payments. Please don't make me nag you (I hate to do it).
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 6 months
- Payment Frequency:
- Down Payment:
- Equal Division based on # of Months *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- 25% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
All Texas residents must pay an additional 8.25% sales tax when making a purchase. Overseas Customers: Please ask questions BEFORE making a purchase that you would consider returning.
Payments we accept:
- Personal Check
- Money Order
- Bank Wire