Terms of Sale (Old Is Gold)

Our Service Pledge

We will respond to all orders within 24 hours. I will try to get the most cost effective choice of shipping for you. Your item will be packaged carefully to avoid breakage. I will do all that I can to make sure you are pleased with your purchase.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Buyer pays for actual shipping, handling and insurance. We will package your purchase carefully for shipping.

Restocking Fee

We charge a 10% restocking fee for returned items.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
3 months
Payment Frequency:
Monthly
Down Payment:
10% *
Returns Accepted:
Yes
Exchanges Accepted:
No
Restocking Fee:
None **
Cancellation Fee:
None **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Payments we accept: