Terms of Sale
Our Service Pledge
Our pledge to you; We will not sell, or freely distribute your private information to anyone. Your privacy is of utmost importance to us. When you give us your personal information, it is used to accurately process and ship your order, nothing more. This is our guarantee to you as our valued customer.
We want to see return customers in our shop and we think the quality of service and merchandise we offer will insure that relationship.
We usually ship within 2 business days after payment has been received. If there is going to be a delay in shipping, we will notify you before the transaction is completed.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
With the continual Postal increases we are trying hard to keep your shipping costs down. We will use USPS 1st Class whenever possible but will gladly upgrade to Priority if you prefer that method at the going rate. Although the shipping calculator indicates UPS Ground, we will use FedEx Ground for larger, bulky items instead of UPS but will gladly consider other options.
We'll also try to keep your shipping costs low on combined orders & will adjust the cost after we receive your order!
Buyer pays shipping as stated in each listing. All packages will be sent with tracking/confirmation.
Insurance will be added on all purchases over $25.00. Under $25.00 is optional and should be requested at the time of the sale. We do our best to package your purchase well but suggest you insure it against loss or other unforeseen misfortune. We typically use Stampsdotcom to insure all packages shipped by the U.S. Postal Service.
We charge a 10% restocking fee on items returned for reasons other than misrepresentation.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 30 days
- Payment Frequency:
- Down Payment:
- 50% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- 15% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
We accept credit card purchases directly through our shop besides taking credit cards through Pay Pal and Amazon Payments. If you're not using PayPal or Amazon you can call me with your information or request that I call you.....whichever you feel most comfortable with. We respect your information with complete confidentiality.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.