Terms of Sale (Nan's Classics)

Our Service Pledge

Satisfaction is guaranteed. Items are guaranteed to be as described or your money back. If we made any mistake your return shipping is also refunded.

Your order will be carefully packed and mailed with love from our home to yours.

This shop does not buy, sell or ship to anywhere any items which contain components of genuine animal ivory, bone, fur, teeth or any endangered species regardless of it's age or origin.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Orders are shipped promptly upon confirmation of payment including mail tracking.

To International buyers:
At this time we ship to Canada, Australia, New Zealand and Japan.
Combined shipping and insurance rates for multiple item orders are available and will be applied after checkout.

Postal or customs restrictions may apply. Customs duties, if any, are the buyers responsibility. Shipping and insurance is available to most countries but not to all countries and customs regulations or delivery conditions can change at any time. International buyers will be notified in this case at the time of ordering whenever possible. Rates may vary for some countries. International buyers are responsible for any customs import duties imposed by their country.

I ship within one to two business days and generally most deliveries take one to two weeks but may vary depending on conditions and length of time for customs clearance.

All customs forms will be completed accurately. Please do not request that we declare no value, gifts or misrepresent items sold on customs forms to avoid customs duties. Refer to the Ruby Lane's terms of sale requirements.

Restocking Fee

Returns are accepted with no questions asked. Please refer to the Ruby Lane site wide standard return policy.

Returns from countries outside of the United States will have a 15% restocking fee unless the item is found to be not as described when sold.

We reserve the right to charge a 15% restocking fee even though to date we have never done so. Please inquire if there is any question about returns. Thank you.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
30 days
Payment Frequency:
None Specified
Down Payment:
50% *
Returns Accepted:
Yes
Exchanges Accepted:
Yes
Restocking Fee:
None **
Cancellation Fee:
15% **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

PAYMENT INFORMATION:

PayPal and Amazon payments are expected within 2 days. Checks and money orders within 7 days and must be domestic. Check payments are no longer accepted except from established buyers.
PayPal payments only are accepted from buyers outside the U.S.

Order fulfillment to international countries may be denied without notice due to changing or existing customs regulations or export laws. Please inquire before submitting payment if you are not sure.

The Ruby Lane User Agreement disallows sales to minors.

Payments we accept: