Terms of Sale
Our Service Pledge
Satisfaction is guaranteed. Items are guaranteed to be as described or your money back. If we made any mistake your return shipping is also refunded.
Your order will be carefully packed and mailed with love from our home to yours.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Orders are shipped promptly upon confirmation of payment including mail tracking of domestic shipments.
To International buyers: Combined shipping and insurance rates for multiple item orders available and will be applied after checkout. Postal or customs restrictions may apply. Shipping and insurance is available to most countries but not to all countries and customs regulations or delivery conditions can change at any time. International buyers will be notified in this case at the time of ordering. Rates may vary for some countries. International buyers are responsible for customs import duties imposed if any.
All customs forms will be completed accurately. Please do not request that we declare no value on customs forms to avoid customs duties. Refer to the Ruby Lane's terms of sale requirements.
Returns are accepted with no questions asked. Please refer to the Ruby Lane standard return policy. We are proud to say that this shop's return rate has averaged less than one return per year with a no restocking fee policy. As of now we have never charged a restocking fee. However, we reserve the right to charge a 10% restocking fee. Please inquire if there is any question about returns. Thanks.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 30 days
- Payment Frequency:
- None Specified
- Down Payment:
- 50% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- 15% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Online payments are expected within 2 days. Checks and money orders within 7 days and must be domestic. Check payments are no longer accepted except from established buyers.
PayPal payments only are accepted from buyers outside the U.S.
The Ruby Lane User Agreement disallows sales to minors.
California buyers pay 8.0 percent sales tax.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- Personal Check
- Money Order