Terms of Sale
Our Service Pledge
We respond to all orders within 48 hours. Our history proves it to be 24 hours. We guarantee all items to be as represented.
Returned items must be insured for damage and loss.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
The cost of shipping plus insurance will be added to your purchase total. Insurance is mandatory and items will not be shipped without it. There is never a handling charge. Purchase more than one item at one time and I will ship them together (if possible) to save you money on shipping.
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 5% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- 10% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Indiana residents add 7% sales tax.
Payments we accept: