Terms of Sale
Our Service Pledge
We respond to all orders within 24 hours and guarantee all items to be as described and represented.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for actual shipping, handling and insurance. Most items are shipped by US Priority Mail Flat Rate Boxes, but, if you prefer another type of shipping, please contact me before making your purchase to be sure that it's possible to ship the item by other means. We aim to please and will try to work with our customers in every way possible to ensure their complete satisfaction.
There is a 10% restocking fee on all returned items and buyer pays all return shipping costs and item must be insured for the original purchase price.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 33 1/3% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- None **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Please email any questions you may have about an item you may wish to purchase ----BEFORE you make the purchase. I am always willing to answer any and all questions. If you are interested in Layaway, please email and I will be happy to let you know about our Layaway policies on items $200.00 and up.
If paying by personal check, your purchase will not be shipped until your check clears my bank. If you commit to purchasing an item and the item's status is changed to "Sale Pending" and I do not receive your payment after sending an invoice and reminder, the item will be returned to our active inventory.
Payments we accept:
- No Traditional Payments Accepted