Terms of Sale

Our Service Pledge

100% Guarantee on all products and 100% commitment to you as our valued customer.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Buyer pays shipping and Insurance as required.

Our preferred shipping is via New Zealand Post either by:
(A) International Air, or
(B) International Economy

The maximum weight is 20 kilos and the prices include an Insurance Cover of US$125 per consignment.
Additional cover to US$750.00 costs US$5.00 extra per consignment.

Delivery Time Estimates
to North America / Europe are:

(A) 7-18 days
(B) 15-25 days.

Cost guidelines in US$ are :
(A)
500gms 14.00.
1 kilo 24.00. 2 kilos 45.00.

(B)
500gms 12.00.
1kilo 20.00.
2 kilos 38.00.

Antique Goodies make no charge for packing or handling.

We hold No Responsibility for uninsured items lost or damaged in shipping.

Restocking Fee

Our shop does not have a restocking fee.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
3 months
Payment Frequency:
Monthly
Down Payment:
20% *
Returns Accepted:
Yes
Exchanges Accepted:
No
Restocking Fee:
None **
Cancellation Fee:
None **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

CONDITIONS OF SALE:
All items must be prepaid or as per Layaway Plan. On confirmation of your order the goods will be placed on hold for 3 days awaiting arrival of payment.

Payments we accept:

Traditional Payments