Terms of Sale
Our Service Pledge
Customer satisfaction is our major goal. We guarantee the authenticity of all our offerings and are eager to make your buying experience highly positive.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Customer pays for actual shipping and insurance charges unless it is otherwise specified in the description or if there is a designated sale. Insurance is required for all purchases unless declined by the customer. In the event a customer declines insurance, should loss or damage occur during shipping, the customer bears full liability. I cannot be responsible for what occurs during shipping, therefore insurance is encouraged. In the case of more expensive items, insurance is required and is specified as such.
There is no restocking fee for any item returned.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 6 months
- Payment Frequency:
- Down Payment:
- Equal Division based on # of Months *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- None **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Payments we accept:
- Personal Check
- Money Order
- Other Traditional Payment Method
See 'Other Information' under Terms of Sale