Terms of Sale
Our Service Pledge
As an Ruby Lane seller, my intention is to always provide you with a smooth, pleasant and ultimately satisfying buying experience. I'm available to answer questions prior to buying; available during the purchase process, in case you have questions about shipping, etc. And, finally, I'm here for you after you've received your purchase. Every step of the way, I'm an email away. My Pledge - Your Satisfaction!
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
We charge actual shipping cost without adding any fees. All Customs Duties and Taxes are the full responsibility of the buyer. We prefer to use Canada Postal Service whenever possible, and require all packages to be insured. If you prefer another method of shipment, please mention it. We try to ship every item within 24 hours of payment received.
Our shop does not have a restocking fee, but we don't refund shipping costs and non-recoverable fees paid through Paypal.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Failure to follow through with layaway agreements will result in a cancellation of sale after no contact by the buyer of a period of 45 days from a payment due date and notification from the seller.
Payments we accept: