Terms of Sale
Our Service Pledge
We respond to all orders within 24 hours and guarantee our customer's total satisfaction. We wish to treat our customers as we would wish to be treated, with dignity and respect. If you need to discuss a more personalized and flexible layaway plan as shown, we will be happy to work with you and design according to your budget.
We proudly stand behind our merchandise and diligently research each and every item we offer for sale and "authenticate" to the best of our ability with documentation whenever possible the estate and auction items we receive.
CUSTOMER FRIENDLY ATMOSPHERE:
As a Ruby Lane dealer we are offered the option of blocking a customer for non-payment, fraud or abuse. Although this policy can be advantageous it is not totally without fault, therefore, it is the policy of Melange-Art that we will try harder to be more understanding in our customer's needs and call for a better line of open communication before randomly blocking a shopper. We feel strongly, except for fraud, there should be no reason to block someone. We offer layaway options and special rewards for our repeat customers. We want you to shop in a friendly family style atmosphere. Your business is most appreciated. Call us at any time, and we promise to listen to your individual needs.
RETURN SHIPPING REQUIREMENTS:
Fine Art, Crystal, Sculpture and other delicately packaged items must be repackaged with adequate professional shipping material to prevent breakage or damage in the return.
Insurance companies are not paying claims on items not packaged correctly and their adjuster will most certainly verify how a damaged item was packaged and boxed! We take our shipping seriously and ask that you do too.
If you feel you can not ship an item back the same way you received it please take it to a professional shipper in order to guarantee your refund.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for actual shipping & handling. All items will be calculated at the most reasonable rates and in most instances shipped Priority Mail and tracked. Insurance is required on items over $75 unless waived. Signatures are required on all items over $200.00.
PROOF OF NON RECEIPT:
90% of our goods are shipped via USPS Priority service. 5% Express Mail and 5% Federal Express. USPS takes loss or non-delivery of their packages very seriously. Melange-Art will file a "non-delivery claim investigation form" for you if you claim non-delivery.
PROCESS: A postal inspector will come out to interview you and you will be required to sign an affidavit that they the package never arrived. This is illegal to accept a package that is not addressed to you . . really! Insured packages require a signature and if the postal service finds out that the package was signed in error the perpetrator will face
years in prison.
Our Customers are very important! We kindly ask you to wait to see if the package turns up in a few additional days, Possibly it fell in the wrong individuals hands and needs to be redelivered. However, if the package has been lost a store credit will be processed until the claim has been investigated and paid. Unfortunately, most items can not be replaced because they are vintage and/or "one of a kind" items.
A claim takes 30-days to process and you will be notified of the out come of the investigation.
We can not be responsible for packages sent to non-billing addresses. Customers requesting a package to be sent to a commercial or office building address will be granted with the knowledge that they accepts the "risk" that it is going to a place of business, and that have agreed that a employee or front security is granted permission to accept and sign for delivery of their packages.
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 6 months
- Payment Frequency:
- Down Payment:
- 25% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- None **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- Other Online Payment Method
See 'Other Information' under Terms of Sale
- Personal Check
- Money Order
- Bank Wire