Terms of Sale
Our Service Pledge
I assure friendly & prompt interactions, with responses to all inquiries in a timely manner. All items are well-researched & guaranteed authentic antiques, unless otherwise listed. Being antique items, buyers should expect items to be in "used" condition. All flaws & imperfections will be described & photographed. Buyers should expect to receive items in "as described" or "better than described" condition! Until sale & delivery to the new owner, all listed items are boxed and stored in a dry, clean & smoke free environment.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for actual shipping, handling & insurance. All items are packed carefully & shipping insurance is required. Items will be packed with new &/or clean-recycled packing materials to keep down the cost of shipping & handling. Items are insured for total of original price if items are purchased on sale. ***Be advised that shipping costs are an estimate & may be slightly amended, as proprietor overestimates costs in listing. May be best to wait for item to be packed and weighed for exact shipping cost. SHIPPING METHODS- USPS Priority with Insurance is preferred & default method of shipping. Please let us know if you prefer an alternate method. INTERNATIONALLY- the ONLY shipping methods used are USPS with track-able & insured methods via USPS: GLOBAL EXPRESS INTERNATIONAL & PRIORITY EXPRESS MAIL INTERNATIONAL are preferred methods.
No restocking fees are charged by Marmee's Attic
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- Equal Division based on # of Months *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
LAYAWAY: available on most items. Please inquire and a copy of the policy can be sent to you. Details of layaway agreements will vary by item.
LAYAWAY PAYMENTS- preferred payment methods by personal check or money order. Paypal may be used if multiple fees are covered by buyer.
Most orders are paid using Paypal & will be shipped when payment is received. If paying by personal check or Money Order-please let proprietor know at time of selecting item for purchase. Make checks payable to JULIE BURKE. Address will then be provided. Please allow time for check to clear (5-10 days)~ payment by these methods will delay shipping.
When selecting an item for purchase, the item is listed as "sale pending". Thus no other interested buyers may purchase the item & it will be HELD for you. Therefore, payments are expected in a timely manner; within 3 days for PayPal purchases & within 7 days for cashier check, money order or personal checks. After this time frame has lapsed, if no payment has been received or if the buyer has not contacted us to make alternate arrangements, the item will be returned to inventory without notice.
Please be aware that items are NOT on hold when questions are being volleyed with proprietor, unless set up previously. We always do our best to reply quickly to inquiries- though at times hours may lapse. There is always a possibility that someone else can select the item for purchase during that time. In this event-the item will be sold to the person selecting it for purchase.
***International Sales are considered but please research & AGREE TO PAY all duties & customs fees according to your countries laws- BEFORE SENDING PAYMENT to this store. This is the CUSTOMERS RESPONSIBILITY & NOT THE SELLER. It is against this stores policy to alter customs forms-the full amount of the invoice will be listed****
Payment should be made using International Money Order in U.S. Funds or PayPal payments for PayPal approved countries. Please contact us regarding length of time necessary to receive payment-based on where you live. All Customs forms will be accurate & factual, please do not ask for information to be altered. International buyers are responsible for any additional taxes, duties, or other charges against their purchases by the country to which the items is being shipped. Please be aware of your countries rules regarding these charges before purchase.
*All fair & reasonable offers are considered. Dropped prices on items as the result of negotiation are accepted as CASH/CHECK or MONEY ORDER.
*Negotiated prices on items are considered "final sale" & discounted price quotes are good for 24 hours only~ items will return to their list price after this time has lapsed without purchase.
*If you have any questions about items listed, please email us prior to submitting your purchase order.
*A $35.00 fee will be assessed for returned checks or special handling due to insufficient funds or stopped payments.
*Shipping costs are not refunded on returns unless a significant descriptive error was made.
*If an item is damaged during shipment the item and all packing materials must be presented to the postal service as part of the claims process. Please do not throw away the packaging if there is shipping damage, as that will invalidate the insurance claim & money will not be refunded to buyer in that event.
*All information, content & photographs in this shop are the property of Marmee's Attic Dolls & Treasures. They may NOT be copied, reproduced or published without permission from the proprietor per copyright law.
*Please contact our shop if you would like to offer a link to be featured on our site~ pictures and information on dolls sold here can be exchanged for the same purpose, if interested. Please contact us.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- Other Online Payment Method
See 'Other Information' under Terms of Sale
- Personal Check
- Money Order