Terms of Sale (Mama Jo's House of Dolls)

Our Service Pledge

My mission is to find good homes for my mother's dolls at a fair price. I respond to all questions and orders as quickly as possible. If you commit to purchasing an item and change your mind, or need more time to pay for it, please let me know within 48 hours or it will be returned to the shop for sale. Thank you for your understanding on this matter.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

For first time users, when you commit to buying an item, you can pay then or wait for an official invoice. If you are combining orders, the shipping charges will be adjusted on the official invoice or refunded to you after purchase. Shipping charges in general are estimates based on USPS Priority Mail. Factors that may increase the shipping include an oversize charge for larger dolls or your location. You are welcome to send me your address (or zip code if in the U.S.) before you purchase for a precise quote. I'll ship the fastest, safest, and most economical way that's agreeable to you. All purchases require a telephone number.

Restocking Fee

Our shop does not have a restocking fee.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
2 months
Payment Frequency:
Monthly
Down Payment:
50% *
Returns Accepted:
No
Exchanges Accepted:
No
Restocking Fee:
N/A **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

If your purchase is being shipped to North Carolina, a sales tax of 6.75% will be added. If you wish to pay by credit card, I can send you an invoice via SQUARE that will take you to a secure link.

Payments we accept: