Terms of Sale

Our Service Pledge

We normally respond to questions and orders within 1 business day.

Items are guaranteed for authenticity and condition as stated in our description. If we have failed to describe or disclose condition or flaws on any item, we will Refund the return shipping charges as well as absorbing the original cost of shipping to you.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Buyer pays for actual shipping & insurance on applicable items.

Exceptions: Our fine jewelry is shipped insured at no charge to our clients. In the event of a return, the buyer will be charged back for our cost of the original shipping.

Restocking Fee

NO RESTOCKING FEES, provided that items are returned in the same condition in original or comparable package and via the same method of shipping as received per our Canada Customs instructions.

Please remember...YOU MUST WRITE US FOR CUSTOMS INSTRUCTIONS PRIOR TO RETURNING ANY ITEM! (Failure to comply with this will cause us to be charged erroneous duties on a return, and will result in a charge-back of said costs against your refund.)

Fine Jewelry items MUST be returned by Air. Shipping costs for returned items are the buyer's expense. Thank you.

PLEASE REMEMBER TO PHONE OR WRITE US FOR CANADA CUSTOMS PAPERWORK INSTRUCTION ON ANY ITEM BEING RETURNED - - - BEFORE YOU SHIP. Thank you.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
3 months
Payment Frequency:
Monthly
Down Payment:
30% *
Returns Accepted:
No
Exchanges Accepted:
No
Restocking Fee:
N/A **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Payment through PayPal ONLY.

Sadly, because of the high rate of fraud we've experienced, we can no longer process direct credit card payments. Credit cards payments are now only be accepted through PayPal.

LAYAWAY PURCHASES: We are happy to accept layaway purchases on regular priced items over $350. A 30% ($100 minimum) deposit is required, with equal monthly payments not to exceed 3 months (deposit & 2 consecutive monthly payments to follow. Deposits on Layaway Orders must be received within 3 days of placing the order. Monthly payments are due on receipt of invoice. We process all layaway payments via PAYPAL ONLY, on the 1st of each month, and payments are due on receipt. Late pays, or skipped payments without prior arrangements are subject to cancellation of your order at our discretion and a non - refundable merchandise credit for future use in the amount of payment(s) already made.

If you need an extended payment period, please write to us with your proposed payment plan prior to placing your order and we will do our best to work with you.

NO REFUNDS ON LAYAWAY PURCHASES. LAYAWAY ORDERS ARE A CONTRACT. INCOMPLETE, LATE PAYMENT CANCELLATION - OR CLIENT CANCELED ORDERS ARE SUBJECT TO:

(a) Non Refundable Merchandise Credit (good for 1 year from the time issued) for the full amount including deposit you have paid towards your purchase.

OR

(b) If you have failed to complete your payment terms according to contract, you may have the option - at our discretion, to forfeit your deposit amount (minimum of 30% of purchase price) and receive a refund for any other payments made towards a single item. Option 'b' is not available on multiple purchase layaway orders.

TAXES: HST is charged for Canadian orders as applicable on items being shipped within Canada.

Any applicable international duties or taxes are the responsibility of the buyer.

Payments we accept:

Traditional Payments