Terms of Sale
Our Service Pledge
Customer service and satisfaction are extremely important to me. My goal is to offer beautiful, decorative, and interesting items of great quality at fair prices. I make every effort to picture each item completely and describe each one as fully and honestly to the best of my knowledge. Please do not hesitate to email or call me for more information. Buy with confidence as I always stand behind what I sell
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for actual shipping and insurance. I usually use USPS Priority Mail for small to medium size packages and UPS for large packages.
No restocking fee provided items are postmarked within 7 days of receipt, returned in the same condition, and via the method of shipping as received.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 25% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Kentucky residents required to pay 6% state sales tax.
All items must be paid in full before shipment.
I offer lay-a-way for items over $100.00--- the terms of which are 1/3 down with three months to pay in full. No refunds on lay-a-way purchases.
Payments we accept:
- Personal Check
- Money Order