Terms of Sale
Our Service Pledge
Happy customers are my main goal. I hope you love what you purchased and will visit my shop again.
I do my best to respond to orders within 24 hours and to correctly identify the items I offer for sale. I guarantee all my descriptions to accurately describe my merchandise so you are pleased with your purchase.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for actual Shipping and Insurance. I do not charge handling fees. I insure all items through a private insurance, not The Post Office. You can email me for more information.
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 25% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- 5% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
California residents must include Sales Tax or provide an Ink Signed Resale Card
Payments we accept:
- Personal Check
- Money Order