Terms of Sale
Our Service Pledge
We strive to offer the best in service! We respond to all orders and questions within 24 hours.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
All items are expertly packed and insured. Buyer pays shipping, handling and insurance. We ship items daily (Monday-Friday) via UPS preferred; we will also ship via USPS Priority Mail by request. All shipments must go to a postal address; no post office boxes please. Depending on the size, value, and fragility of your item, there may be a delay to allow adequate time for safely packing your items; we will always disclose delays if any (often for very large items special packaging must be obtained).
Shipment: Your item will be mailed generally within 48 hours after receipt of your payment via credit card or Paypal, or verified clearance of your Personal or Business check (please allow 15 banking days) or after actual funding of PayPal "E-Check" (please allow 5 banking days).
PayPal and all credit card purchases will be shipped to verified/confirmed credit card billing addresses ONLY; please ensure that you give the correct shipping address on your Ruby Lane purchase order.
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 30% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- 10% **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Payments we accept:
- Personal Check
- Money Order