Terms of Sale
Our Service Pledge
I guarantee the authenticity of all my items.I carefully research each item and guarantee each item to be as described.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for shipping , handling and insurance.Shop can't be held responsible for lost or damaged items if insurance isn't purchased. Insurance is strongly advised.If insurance is declined by the purchaser the purchaser assumes full responsibility.
Our shop does not have a restocking fee.
Layaway PolicyThis shop does not offer a layaway plan for purchases
Checks will be held approximately 10 days to clear.Paypal purchases will be shipped the day following receipt of funds in my account.Paypal shipped to billing address only.
LAYAWAY POLICY: Layaway is available on items costing $200 or more. We offer our customers reasonable layaway terms to help them acquire the dolls they love. If you cannot purchase a doll outright, please contact us and we'll try to make the purchase possible for you with layaway. Once terms are agreed on, payments should be on time and for the correct amount. If you cannot make your scheduled payment on time, you need to contact us. There will be no refunds or credits on uncompleted layaways. On completed layaways, the return policy stated above will apply, except that a shop credit will be issued instead of a refund. The shop credit will be good for one year.
Prices are FIRM on layaway
Payments we accept:
- Personal Check
- Money Order