Terms of Sale
Our Service Pledge
- It is very important to keep vintage and antique items in their original condition. We do not try to excessively clean or mend items in any way. We strive to preserve our vintage treasures so that you will receive them in the same condition they were found in.
- We adhere to Ruby Lane's return policy. Please refer to the policy details on Ruby Lane's Website.
- We want you to be happy with your purchase. We appreciate that you look at photos and read descriptions carefully. If you have any questions, please do not hesitate to email us.
- Thank you for visiting our shop !
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
- We respond to all orders within 24 hours, and ship the order out within 2 business days of receipt of payment in full. For some larger items the packing may take a little longer than 2 days.
- We prefer to use UPS but can come to an arrangement if you prefer another shipping option.
- We do prefer to correspond via email prior to shipping especially for larger items, in order to determine the exact shipping cost. For items that require a box larger than 18" x 18" x 18" we must get a quote from UPS first before I can add the shipping cost to the purchase order.
- We prefer to insure all items upon shipping.
- You will only be charged the actual shipping cost and any extra shipping cost that you paid in advance will be promptly refunded.
- We do our utmost to pack items in the appropriate way to ensure that you receive them safely. Some items may be packed together to save shipping cost, but only if we feel that they will not be damaged by doing so. We always make sure that items are packed correctly.
Our shop does not have a restocking fee.
Layaway PolicyThis shop does not offer a layaway plan for purchases
Payments we accept:
- No Traditional Payments Accepted