Terms of Sale
Our Service Pledge
My pledge to you - I promise to reply promptly to your emails and orders, I promise that your purchase will be safely packaged and shipped with care, I guarantee the authenticity of all my items.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
All items are properly packed and insured. Buyer pays shipping and insurance. Items are shipped daily via USPS. Shipping via UPS or FEDEX on request - this may incur added shipping costs for the buyer. I am always happy to email an estimate of cost, if you will provide your zip code or country. International packages insured through DSI Insurance.
There are no restocking fees.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- Equal Division based on # of Months *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Please make payment within 7 days of making a purchase.
I am always happy to do a layaway. I'm fairly flexible about the number of months involved. In general my layaway terms are 1/3 down and 1/3 in 30 days and the last 1/3 in 60 days. A 4 month plan is also feasible with a quarter paid each month. Items ship when payment is complete and items purchased on layaway are eligible for exchange only (exchange to be completed within 6 months).You are welcome to pay in the manner that best suits you. I can easily invoice you monthly through PayPal or you can mail the payments. My only request is that if paying by check or money order, you let me know when you have mailed payment. Due to the high number of incomplete layaways, there are no refunds on partial payments.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- Personal Check
- Money Order