Terms of Sale (Hide and Go Keep)

Our Service Pledge

We guarantee all our items are accurately described and to provide the best/safest packing around. No copies or reproductions. Thank you for looking.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Smaller items are generally figured USPS priority mail up to 3 pounds. If an item is heavier than 3 pounds it is generally shipped parcel post, or rarely FedEx. All US shipments $250 and over will require a signature confirmation. All international shipments over $500 will be shipped USPS EMS or FedEx depending on insurance coverages and value of item. Many countries require payment via money order, personal check drawn on US account, or wire transfer in order to ship to many former Soviet countries, most African countries, and various other countries that we are unable to fully insure via shipping carrier and/or our shipping insurance policy. We carry 3rd party insurance through shipsurance along with partial standard carrier provided insurance where applicable. Buyer pays actual shipping, insurance, and packing materials cost. Buyers are responsible for all customs duties/fees. We do not charge extra for our professional packing.

Restocking Fee

No restocking fee.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
3 months
Payment Frequency:
Monthly
Down Payment:
25% *
Returns Accepted:
No
Exchanges Accepted:
No
Restocking Fee:
N/A **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

I do combine shipping on multiple purchases.

Payments we accept: