Terms of Sale (Heirloom Dolls & Antiques)

Our Service Pledge

The authenticity and stated condition of every item is guaranteed. I pledge to you that I will never sell a fake, forgery or reproduction or fail to mention any flaws or repairs in the items I sell.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

The buyer pays for actual shipping, handling and insurance. In special circumstances on items exceeding $500 a fee for professional packaging may be added. Please inquire about the cost. I make every effort to insure careful packaging and have years of experience to assure any item you buy from me will arrive safely.

Restocking Fee

20% of the purchase price of the item.
NO refunds on lay-away purchases.
Shipping costs are non-refundable

Lay-Away duration depends on expense of item and customer's ability to pay. 10 months is an average time, but can be increased or decreased according to the price of the item purchased and the agreement between buyer and seller. An Item must be at least $100 or higher to quality for lay-away. Items placed on lay-away do not qualify for price discounts.

Timely monthly payments of an agreed amount will be needed to prevent forfeit. Lay-away agreement to be signed by buyer and seller to protect each party.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
12 months
Payment Frequency:
Monthly
Down Payment:
Equal Division based on # of Months *
Returns Accepted:
No
Exchanges Accepted:
No
Restocking Fee:
N/A **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Payments we accept: