Terms of Sale
Our Service Pledge
We pledge outstanding customer service and fast response to all orders and questions; usually within 24 hours. In addition, we guarantee the authenticity of each of our items. We carefully research and photograph every item and guarantee each one to be "as described or better". All items are carefully cleaned and stored in a smoke and odor free environment.
If there is particular piece you are interested in, please contact us; we are willing to work with you to help you purchase that special item you desire!
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
We ship Internationally to Canada, Australia, Japan and the UK. Other countries will be considered on a case-by-case basis and will be shipped Priority or Registered. We do not ship to Russia, at all. Please contact us with your questions about shipping to countries other than the aforementioned ones. Buyer pays for shipping; we furnish the insurance. We ship within 48 hours of receipt of cleared payment. Most jewelry items to the US ship First Class Mail. We do not ship on Saturday.
We do not falsify Customs Forms value or type of item, so please don't ask as this is also a violation of Ruby Lane policies.
Layaway PolicyThis shop does not offer a layaway plan for purchases
TX residents pay 8.25% sales tax. Paypal payment is expected within 3 days of purchase date. We love checks and Money Orders, but please keep in mind that we expect payment to reach us in a timely manner, within 10 days from the original Purchase Order date.
Payments we accept:
- Personal Check
- Money Order