Terms of Sale
Our Service Pledge
All jewelry purchases are 100% guaranteed. I want you to be happy with your purchase! All purchases will be shipped within 24 hours of notification of payment (unless it is a holiday weekend) or within 7 business days of receipt of personal check.
Hi Gaylynn, The necklaces arrived and the keishi pearls are another wonderful masterpiece creation! The colors are so vibrant and amazing full of coppery fire and oranges and browns and blues! The labradorite necklace is more muted and quiet I think. I love them both. Your jewelry always arrives beautifully wrapped with a pretty bow. I feel like it's Christmas every time I open a box.
I have been a customer of Ruby Lane for some time now. One of the prettiest, well made pair of ear rings came form your shop, Gemlynn.
I have received many compliments on the uniqueness of the set. I must say , I was so pleased with the convo and fast shipping that I will now become a long time customer.
Thank you kindly Gaylynn.
My necklaces arrived yesterday. I think these two are the prettiest necklaces I've ever seen! The colors of the gems just sparkle and the quality is excellent. Truly works of art!
Your jewelry items will be packaged in a gift box for safe delivery. Free gift wrapping available - just ask.
If you would like the item delivered to the gift recipient, let me know at time of purchase.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
FREE domestic shipping (U. S. Priority Mail with delivery confirmation), insurance is included. Outside the US is a flat rate of $12.00 and international insurance is optional. Canada is $6 USD. International orders of $149 or more ship free.
International buyers: your purchase order will be sent to me first, I will amend the shipping costs, then send you the completed purchase order for you to complete the Pay Pal or credit card process.
There is no restocking fee for returned items.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- None **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
If paying by credit card, choose Pay Pal for payment when checking out, click on the Pay Pal tab and choose "Use your credit card or bank account without a Pay Pal acct and continue".
All cashiers checks and money orders must be drawn from a US bank only. US Postal orders are also accepted. Personal checks and cashiers checks will be held for 7 business days until they clear my account.
I accept personal checks or money orders drawn from US banks. US postal money orders, credit card, or Pay Pal.
I will work with the buyer on how much they wish to put down for the first payment, and how often they wish to make payments (every month or twice a month).
The buyer will receive an email receipt for each payment.
If the buyer decides not to complete the purchase of the item, then Gemlynn will issue a full refund by check or money order.
The luxury of being a small independent business is that you will not have to go through a credit department or any bureaucracy ï"¾"– you will be dealing directly with me.
If for any reason you wish to return the jewelry item, please return to this address:
P.O. Box 1409
Austin, TX 78767
You have 30 days from date of delivery to return your item.
You may ask for a full refund or exchange.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- Personal Check
- Money Order