Terms of Sale
Our Service Pledge
We respond to all orders within 24 hours, we guarantee the authenticity of all our items
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
WE provide flat rate shipping and insurance. That is, we pay any additional costs over the stated shipping cost including insurance.
We often try to provide free shipping and insurance for your convenience,check the listing for details
All items are shipped insured.All Items are professionally packed.Should damage occur in transit please contact the shipping agent immediately for a claim. Never return ship any item until and unless you recieve authorization from us. We Track all items.
Our shop does not have a restocking fee. All shipping charges, including return shipping fees, are not refundable. Accordingly, all customs/duty, re-shipment & other fees are the responsibility of the buyer. Returned items must be unaltered and not re-offered for sale, in identical condition/completeness as purchased. Loss of any labels, parts, literature, etc. or any cleaning or polishing voids return privilege
Layaway PolicyThis shop does not offer a layaway plan for purchases
Massachusetts residents subject to sales tax of 6.25% unless a valid Massachusetts resale number is provided.We keep all shipping charges at very close to actual cost including packing.all art work is packed to arrive intact and undamaged.
Payments we accept:
- Personal Check
- Money Order
- Bank Wire