Terms of Sale
Our Service Pledge
We respond to all orders within 24 hours. Authenticity of our items is guaranteed-we may make an honest mistake, but any item may be returned if we are contacted of intent within 3 business days.All items guaranteed to be as described as to age, condition, and manufacture. Regretfully, because of international scams, we CANNOT accept personal checks at all; or money orders from international buyers. Paypal, credit card, or Western Union only please.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
If there is a shipping charge for an item, the charge will be listed in the item description. Although we package your item carefully and attractively, shipping costs are very reasonable. We want to provide the best customer service possible at Emmie's. PLEASE NOTE:
Insurance is strongly recommended and is extra- 1.30 per $50. US Postal rate.
There is no restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- Equal Division based on # of Months *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- None **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Please email me with your questions about dolls. I will try to answer accurately, or look up the answer. I love to help other doll people. Offering authentic costuming for your antique and vintage dollies. Email for info. Return customers receive free shipping, sometimes a free gift with their purchase, or merchandise discounts!
Payments we accept:
- Personal Check
- Money Order