Terms of Sale
Our Service Pledge
We aim to service all sales to your satisfaction.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Buyer pays for actual shipping, handling and insurance.
Insurance is automatic on items priced over $100.
We charge a 20% restocking fee on all items returned.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 2 months
- Payment Frequency:
- Down Payment:
- 30% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
We expect payment within 3 days of purchase if you are paying Paypal. International money order within 10 days.
If you are using an INTERNATIONAL money order it must be
mailed within 3 days of the purchase and you need to communicate with me on this to receive my address and further instructions. No refunds on Money Order purchases. Layaways available. Conditions are 30% down at time of purchase and the remainder to be paid in 3 months time.
INTERNATIONAL customers please be aware that if your item does not reach you, you will be responsible for tracking it in your own country's postal service as I send all items with a tracking from Canada that applies to Canada post only. Keep in
mind that customs in your own country may delay your item
for up to one month.
Ask me anything!
Payments we accept: