Terms of Sale
Our Service Pledge
We promise to contact you quickly. We vow to ship as fast as possible. We also promise to package your items safely and securely.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
We do not charge a handling charge. We ship USPS postage only. Jewelry and small items are packed in a small box and then put in the mailer. Books are sent media rate. All other items are sent priority. Insurance is optional. We pack extremely well using fresh styrofoam peanuts and bubble wrap boxes and mailers. Postage and insurance are the responsibility of the purchaser. We ship once or twice a week, depending on how many packages we have to mail. I email after we ship and I post USPS tracking numbers on the Ruby Lane sale page. Any items sold for over $250.00 require a signature upon delivery. We put delivery confirmation on every package. I post the delivery confirmation on the Ruby Lane transaction page so you can track your package. If you want to purchase more than one item, wait to pay via paypal. Send me a message via email and I will contact you with a combined figure for shipping the items together. We are happy to do this, if it is safe for the items. Payments paid by Paypal are expected within 1 day of purchase order. We also accept checks and money orders.
PLEASE check your junk mail folder for my messages. Many buyers have contacted me to tell me they are not getting messages, invoices etc. Then, they check their junk mail folder and find them.
Purchases must be made through Ruby Lane. We do not accept telephone orders. Registering for Ruby Lane is easy and quick. They have the best customer service representatives on the internet.
If you are making multiple purchases PLEASE wait for an invoice before paying me via paypal.
We charge a 20% restocking fee for returned items.
Layaway PolicyThis shop does not offer a layaway plan for purchases
Payments we accept:
- No Traditional Payments Accepted