Terms of Sale
Our Service Pledge
Please take a short while to read the following...
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Purchasers are responsible for payment clearances and all other costs associated to shipping any purchased item to their destination. Postage costs within the UK are provided with all listed items and are mailed First Class Recorded Delivery, unless a different mailing option is required, which must be made clear to both by means of mutual correspondence and prior to dispatch. All overseas postage costs are available by request. Additional insurance, if required, is the responsibility of the purchaser and must be clearly requested and paid for before dispatch. I package ALL purchased items exceptionally well and keep photographic records throughout each stage of wrapping and packaging ALL items, prior to them leaving my custody. I do not accept responsibility or can be accounted for any damages caused once any purchase has left my custody and has been mailed, and any claims are the sole responsibility of the courier service. I will assist with any Postage Claim, if they should ever arise, however insurance/compensation claims are governed by the terms of the courier service provider. I kindly remind you of the above terms and in the best of good faiths.
Please read, understand and accept my 'Other Information' page. Thank you.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- None Specified
- Down Payment:
- 25% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- 25% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Payment by paypal is available by request.
TAXES & CUSTOMS CHARGES etc: These are the responsibility of the purchaser. I am governed ONLY by such taxes/import/export duties and clearance/handling fees etc. within the United Kingdom and as such, forms no part of a returns policy. Any returns will only be accepted if any of my items have been significantly inaccurately described within its listing.
FRIENDLY WARNING: NO REFUNDS SHALL BE TAKEN OR MADE UNDER ANY CIRCUMSTANCES until any return has reached my mailing address and in the same condition as the purchased item was sent. Re-delivery to "English Customs" or to a "Post Office Depot" is not re-delivery to my own mailing address or to me personally, therefore ANY refund,taken under false pretense shall be reclaimed in all circumstances,as it shall be deemed as an act of fraudulent theft in any domain. I make no apologies or other allowances for the above, and any purchaser who returns ANY purchased item is solely responsible to ensure that the item has indeed been re-delivered to my mailing address and to me personally and that any mailing costs, import taxes, fees and Customs Clearance Charges have been paid for and cleared (if applicable) by the returnee before ANY refund is taken or is made. I will actively pursue any party who does not abide by the above terms. I ship all of my purchases in the very best acts of good faith (as my testimonials will justify) I will settle for nothing less in return by those who choose to return any purchase, subject to the above terms and as are also clearly stated within my terms and conditions of sale. I find no pleasure in having to add the above, however several refunds have been taken whereas no returns have been made to me personally and I am not obliged to accept this. It is very wrong for any purchaser to retain a purchase, or to have it redelivered to them whilst also receiving a refund and this shall not and will not be tolerated or accepted. This is a friendly warning but a warning of strict confirmation. A Returned Tracked Item, Entering ENGLAND, is NOT SUFFICIENT PROOF THAT I AM IN POSSESSION OF A RETURNED ITEM. I kindly ask that if you do not accept these terms, that you do not purchase any of my items and that you have read and understood these terms & conditions prior too and before making any purchase or have made any payments. Thank You.
I reserve all rights to remove any item and to make price modifications and alterations without prior notice. Price modifications are subject to increase and may also be lowered at any given time. This does not affect any item which is already marked as Sale Pending or is currently being purchased.
Payments we accept:
- Other Online Payment Method
See 'Other Information' under Terms of Sale
- Personal Check
- Money Order
- Other Traditional Payment Method
See 'Other Information' under Terms of Sale
- Bank Wire