Terms of Sale

Our Service Pledge

We do our best to respond to order inquiries within 24 hours. Our antiques and collectibles are guaranteed to be of the quality, size, age and condition stated in the item description.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping/Handling/Insurance Policy

Buyer pays for actual shipping charge (which includes packing the item securely in a box) and insurance fees, if applicable. We never charge a handling fee.

Restocking Fee

A 20% restocking fee is charged for all returned items with the exception of pieces that were not in the condition stated in the item description at the time of shipment.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
4 months
Payment Frequency:
Monthly
Down Payment:
Equal Division based on # of Months *
Returns Accepted:
No
Exchanges Accepted:
Yes
Restocking Fee:
20% **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Texas sales tax (6.25%) will be accessed for items shipped within the state.

Payments we accept:

Traditional Payments