Terms of Sale
Our Service Pledge
We respond to all orders within 24 hours and guarantee the authenticity of all our items. We research these items to the best of our knowledge before listing them. If you are not comfortable with ordering on line, please give me a call and I will take your order by phone. If I am not home, please leave a message and I will be glad to return your call. Customer Service is one of our highest priority, so please let us know how we can help you.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
We offer low shipping rates for all jewelry, paper, and books, to all our customers in the United States. WE do Ship INTERNATIONALLY and International customers are offered the most reasonable shipping that I can send the items. We don't have a handling fee, therefore the rates are what the Postal Service charges. International Customers costs will be determined at the time of purchase. I find USPS the most reasonable and will check all options In the United States, Jewelry, Books and paper items are sent first class or media mail, therefore an extra charge can be added if you need these items faster. We package all items with special care, and on all other items, buyers must pay all shipping charges with insurance encouraged but optional. if you choose not to put insurance on any item, I cannot be held responsible for the costs of any damaged item, due to shipping. Shipping costs on some of my items, I have been able to change due to Rubylane's new Shipping feature, however some of the items I haven't had a chance to change. Those items I will calculate shipping at the time of purchase.
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 2 months
- Payment Frequency:
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Please note: that when paying by Paypal, our Account is under "Timeless Treasures", our brick and mortar shop. "Cheries Collectible Treasures" is the name of our internet store. Michigan residents must pay 6% sale taxes on all purchases. Our shop items will be held up to 10 days while pending payment. If payment is not received, we have the right to re-list this item back into our shop. Thank You.
Payments we accept:
Note: only one method of Online Payment can be used per transaction.
- Other Online Payment Method
See 'Other Information' under Terms of Sale
- Personal Check
- Money Order