Terms of Sale
Our Service Pledge
Catisfaction's Glass Gallery is committed to delivering Quality Glassware to your home. All Glass is thoroughly researched and checked for repairs or flaws before being added to our store.
If you receive an item that is not as described please let us know immediately so we can remedy the situation.
Emails are answered as soon as possible, generally right away unless we're out hunting for more beautiful glassware for you.
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Customers to Catisfactions Glass Gallery will pay actual shipping costs plus required insurance.
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 25% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- 25% **
- Cancellation Fee:
- 25% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
We are happy to announce that we now offer a layaway plan for all items over $50.
A non refundable deposit of 25% is payable upon purchase with 3 more installments of 25% due monthly.
We are happy to work with you on a personal installment plan if necessary.
We are happy to accept cash if you trust the mail enough to send it. US dollars only please.
Any items purchased with a personal check will be held until the check has cleared, generally 5 or 6 days but sometimes up to 10.
Payments we accept:
- Personal Check
- Money Order